Trustee guide to administration

Administration matters because it is the point at which the trustee demonstrates to the member that he or she is doing the job properly. Both the trustee and the benefits administrator have the same focus – to pay the right benefit to the right person at the right time. The two are therefore perfectly aligned. And yet so often the focus of trustee meetings is on legal, actuarial and investment matters, with administration being almost an afterthought.

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